Year: 2016 | Month: December | Volume 6 | Issue 3
Translating Quality Management Principles (ISO 9000:2005 and 9004:2009) for Open and Distance Education Institutions
Abstract:
The ISO 9000 series defines quality management system standards applicable in the product market to address the customer satisfaction, increasing market share, revenue generation, sustenance of product and research & development for further improvement in marketing and brand recognition. The eight basic principles derived, based on the experiences and knowledge of experts and practitioners, for quality management and quality assurance, are responsible for development and maintenance of ISO 9000 standards (ISO 9000:2005 & 9004:2009, 2005, 2009). In this paper, we have discussed how this experience and knowledge on quality management and assurance be translatedwith appropriate contextualization foropen and distance education institutions, which impart education ‘with a difference’.Can the principles be used by education providers to devise a framework to transform university system towards learner-oriented effective and assured quality learning? We have made an effort to suggest quality parameters fordelivery of education through ODL mode.
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